Service Agreement
This Service Agreement (this "Agreement") was last updated on and is effective as of Wednesday, August 19th 2026.
These are the terms on which Paradise Mobile Ltd. (“Paradise”) supplies Services to the Customer and constitute legal and binding obligations on the parties from the Effective Date.
The agreement between Paradise and the Customer comprises: (a) the applicable Order Form; and (b) this Service Agreement (together, the “Agreement”). This Service Agreement forms part of the Order Form and does not constitute a separate contract from the Order Form.
Service Agreement
In plain language
Legal texts explained Paradise-style below each section...
26. Signature
By signing or otherwise accepting this Agreement, the Customer confirms that the Customer:
i) has read and understood the applicable Critical Information Summary, Order Form, this Service Agreement, Terms and Conditions and any applicable Pre-Authorized Debit Authorization;
ii) agrees to be bound by the applicable terms and conditions contained in those documents; and
iii) accepts responsibility for charges properly incurred by the Customer and/or other persons authorised to use the Customer’s Services or device, subject to the terms of the Agreement.
Thank you for choosing Paradise Mobile.
By accepting your Agreement, you confirm that you’ve reviewed the relevant documents, agree to their terms and accept responsibility for charges incurred on your account in accordance with those terms.
25. Jurisdiction and Venue
Each party irrevocably agrees that any dispute or claim, including a non-contractual dispute or claim, arising out of or in connection with this Agreement or its subject matter shall be subject to the exclusive jurisdiction of the courts of Bermuda, except where applicable law requires otherwise.
Disputes relating to this Agreement will generally be dealt with by the courts of Bermuda.
24. Governing Law
This Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of Bermuda.
Bermuda law governs this Agreement.
23. Third Party Rights
This Agreement does not give rise to rights in favour of third parties. No person other than a party to this Agreement shall have a right to enforce its terms, except where applicable law provides otherwise.
Only the parties to this Agreement can normally enforce it.
22. Force Majeure
Provided it has complied with this Section 22, if a party is prevented, hindered or delayed from performing an obligation under this Agreement because of a Force Majeure Event, that party shall not be in breach of this Agreement or otherwise liable for the failure or delay to the extent caused by that event.
The time for performance of the affected obligation shall be extended as reasonably necessary.
The affected party shall:
i) as soon as reasonably practicable, and where possible no later than three (3) calendar days after the Force Majeure Event begins, notify the other party in writing of the event, when it started, its likely duration and its expected effect on performance; and
ii) use reasonable endeavours to mitigate the effect of the Force Majeure Event.
If something genuinely outside a party’s control prevents performance, that party won’t be treated as having breached the Agreement because of that event, provided they follow this section and take reasonable steps to reduce the impact.
21. Assignment
The Customer shall not assign or transfer rights or obligations under this Agreement without Paradise’s prior written consent.
Paradise may assign or transfer its rights under this Agreement and may subcontract or delegate its obligations to a third party, subject to applicable law.
You can’t transfer your Agreement without our permission. We may transfer or subcontract our rights or obligations where legally permitted.
20. Waiver
A waiver of any right or remedy under this Agreement or by law is effective only if given in writing and shall not constitute a waiver of any later right or remedy.
No failure or delay by Paradise in exercising, protecting or enforcing a right or remedy shall constitute a waiver of that right or remedy or prevent its later exercise.
No single or partial exercise of a right or remedy shall prevent or restrict any further exercise of that or another right or remedy.
If we don’t enforce a right immediately, that doesn’t mean we’ve permanently given it up.
19. Variation
Paradise may amend this Agreement where permitted or required by applicable law or regulation by publishing the amendment at paradisemobile.bm/service-terms or by giving the Customer written notice where required.
No other variation of this Agreement shall be effective unless it is in writing and agreed by the parties where such agreement is required.
We may update the Agreement where the law and these terms allow us to. Any required notice will be provided through the appropriate channel.
18. Severability
If any provision or part of a provision of this Agreement is held to be invalid, illegal or unenforceable in any jurisdiction, then to the fullest extent permitted by law:
i) all other provisions shall remain in full force and effect;
ii) the invalidity, illegality or unenforceability shall not affect any other provision; and
iii) a court or other body with jurisdiction may reform the affected provision to the minimum extent necessary to make it enforceable while preserving the parties’ original intent as closely as possible.
If one part of the Agreement can’t legally be enforced, the rest still applies.
17. Intellectual Property
Paradise and its licensors retain ownership of all Intellectual Property Rights arising out of or in connection with the Services.
Paradise and our licensors keep the intellectual-property rights associated with the Services.
16. Data Protection
Personal information provided by the Customer to Paradise shall be handled in accordance with Paradise’s Privacy Policy, available on the Privacy tab at paradisemobile.bm/service-terms, and the Personal Information Protection Act 2016 (“PIPA”).
The Privacy Policy explains, among other things, what Personal Data Paradise collects, how and why it is collected, stored, used and shared, the Customer’s rights in relation to Personal Data, and how to contact Paradise regarding privacy matters.
We handle your personal information according to our Privacy Policy and Bermuda’s privacy laws.
15A. Voluntary Service Suspension
A Customer may request that Paradise temporarily suspend an eligible subscription (“Voluntary Suspension”), subject to any eligibility requirements or limitations applicable to the Customer’s Services.
A Voluntary Suspension may continue for a maximum of six (6) consecutive months.
During a Voluntary Suspension, the Customer’s Services will remain suspended until the Customer asks Paradise to resume the Services or until the six-month maximum suspension period is reached.
Suspension Notifications
Where a subscription remains continuously subject to a Voluntary Suspension:
i) after approximately five (5) consecutive months, Paradise will notify the Customer that the subscription is scheduled to be terminated if it is not resumed before the six-month suspension limit;
ii) after approximately five and one-half (5½) consecutive months, Paradise will send the Customer a further reminder that the subscription is approaching the six-month suspension limit; and
iii) once the subscription has remained continuously subject to a Voluntary Suspension for six (6) months, the subscription will be automatically terminated unless the Customer has resumed the Services before the six-month limit is reached.
The Customer may avoid termination by contacting Paradise and requesting that the subscription be resumed before the six-month suspension limit is reached.
Paradise will send suspension-related notices using the Customer contact information held on the Customer’s account. The Customer is responsible for keeping that information current.
Failure to receive a reminder or termination warning does not extend the maximum six-month Voluntary Suspension period or prevent termination once that limit is reached.
A Voluntary Suspension period ends when the subscription is resumed. If the Customer later requests another Voluntary Suspension, the duration of that suspension will be calculated separately from the date the new Voluntary Suspension begins.
Termination following the six-month Voluntary Suspension limit will be treated as a termination of the applicable subscription under this Agreement.
Following termination, Paradise cannot guarantee that the Customer’s mobile number will remain available for future reactivation or reassignment to the Customer.
If you’re going away for an extended period — for example, to study or live abroad temporarily — you can ask us to suspend an eligible Paradise Mobile line.
A line can remain voluntarily suspended for up to 6 continuous months.
We’ll contact you after about 5 months to let you know that the line will be terminated the following month if you don’t resume service. We’ll send another reminder after about 5½ months.
If the line is still suspended when it reaches 6 continuous months, the subscription will automatically be terminated.
If you want to keep your subscription and mobile number, contact us before the six-month limit and ask us to resume your service.
Please keep your contact details up to date. Not receiving one of our reminder messages does not extend the six-month suspension limit.
15. Termination
The Customer may cancel or terminate Services by giving Paradise thirty (30) calendar days’ written notice, except where another cancellation or termination provision in this Agreement applies.
Paradise reserves the right to reprioritize and/or suspend Services where permitted under this Agreement, including in accordance with the Fair Usage Policy in Section 9.
Where the Customer’s usage is in the top one percent (1%) of users, Paradise may notify the Customer in writing. Customers whose usage remains in the top one percent after notification may have Services reasonably reprioritized or suspended where necessary to manage network impact, subject to Section 9 and applicable law.
Paradise may terminate Services with immediate effect by written notice where the Customer:
i) fails to pay an invoice by its due date and also fails to make payment within ten (10) calendar days after receiving a payment reminder;
ii) does not provide information reasonably necessary for Paradise to provide the Services;
iii) becomes bankrupt or insolvent or enters into an arrangement with creditors;
iv) materially breaches the Acceptable Use Policy or the Fair Usage Policy in Section 9; or
v) misuses the Services within the meaning of Misconduct in Section 3.
A subscription may also be automatically terminated after reaching the maximum Voluntary Suspension period described in Section 15A.
On termination of all or part of the Agreement, Paradise shall invoice the Customer for Services supplied but not yet invoiced. Amounts properly due shall become payable in accordance with the Agreement.
Any account balance, credit or unused prepaid Services shall be treated in accordance with the applicable plan terms and law.
You can normally end your Services by giving us 30 days’ written notice. We may restrict, suspend or terminate Services in the circumstances described here, including serious payment issues, misuse or breaches of our AUP or Fair Usage Policy.
A voluntarily suspended line can also be terminated if it remains suspended for the full six-month period described in Section 15A.
14. Notices
Any formal notice or other communication given under this Agreement shall be in writing and delivered by hand, sent by pre-paid first-class post, sent by an overnight courier service, or sent by email where permitted.
Notices to the Customer shall be sent using the contact details listed on the Order Form. Notices to Paradise shall be sent using the contact details in Section 2 or other contact details Paradise has designated for formal notices.
A notice shall be deemed received:
i) if delivered by hand, on the date of delivery;
ii) if sent by pre-paid first-class post or next-Business-Day delivery service, at 9:00 AM Atlantic time on the second Business Day after posting; and
iii) if sent by email, at the time of transmission, or where transmission occurs outside Business Hours at the place of receipt, when Business Hours resume.
This Section does not apply to the service of proceedings or documents in legal actions or other formal dispute-resolution proceedings where different service requirements apply.
Formal notices must be in writing. This section explains where to send them and when they’re treated as received.
13. Limitation of Liability
Unless otherwise stated, Paradise shall have no liability other than the duty to exercise the reasonable skill and care expected of a competent mobile telecommunications service provider and retailer.
To the extent permitted by law, Paradise shall not be liable for losses that are not attributable to a breach of this Agreement; losses that were not reasonably foreseeable at the Effective Date; or loss of data, profits, business, costs, expenses or other financial losses.
Nothing in this Agreement excludes or restricts liability that cannot lawfully be excluded or restricted, including liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation.
We’re responsible for providing our Services with reasonable skill and care, but there are limits on the losses for which we can be held responsible. Nothing here removes rights or liabilities that cannot legally be excluded.
12. Billing
Paradise Services may be billed in different ways. Paradise shall invoice the Customer at the time specified on the Order Form or otherwise on the last Business Day of each calendar month (the “Billing Date”).
Invoices shall be due six (6) calendar days from the Billing Date (the “Payment Due Date”). Where the Customer has authorised automatic payment, Paradise may debit the applicable billing amount using the authorised payment method.
The Customer shall ensure that sufficient funds are available to meet authorised payment amounts. For each invoice not paid in full by the Payment Due Date and not under dispute, Paradise may apply a late-payment charge, subject to applicable law.
If the Customer disputes any amount on a Paradise invoice, the Customer must write to Paradise within ten (10) Business Days of the invoice date and provide:
i) the reason for the dispute;
ii) the amount disputed; and
iii) any evidence supporting the dispute.
If Paradise agrees that the disputed invoice is incorrect, Paradise shall either issue a corrected invoice where it has not yet been paid or apply an appropriate credit to the Customer’s account where payment has already been made.
Any invoice not disputed in accordance with this Section 12 shall be deemed accepted and payable by the Customer.
Paradise shall have no liability in respect of invoice disputes not raised in accordance with this Section 12, subject to applicable law.
If an invoice is not paid by the Payment Due Date, the Customer may be subject to collection activity by Paradise or a third-party collection agency. In the event of default, the Customer agrees to pay Paradise’s reasonable expenses incurred in enforcing its rights under this Agreement, including reasonable legal and collection-agency fees, to the extent permitted by law.
Your invoice will show when payment is due. If you think something is wrong, tell us in writing within 10 Business Days and explain what you’re disputing. The dispute procedure is contained in this Section 12.
11. Credit Checks
The Customer consents to Paradise obtaining relevant credit information from consumer credit reporting agencies for legitimate purposes connected with the provision of Services.
Paradise may share information concerning the Customer’s creditworthiness with Paradise affiliates, assignees, successors and service providers in accordance with the Privacy Policy and applicable law.
Paradise reserves the right to refuse Services or require an advance payment, deposit or other credit requirement if the Customer is determined to present a credit risk, including because of the Customer’s credit rating, insufficient credit history, previous late payments, suspensions or disconnections, or previous fraudulent or abusive use of Services.
We may check your credit where appropriate. Depending on the result, we may require advance payment or a deposit, or may decline to provide certain Services.
10. Paradise Mobile Roaming Terms & Conditions
Roaming Availability. Paradise Mobile provides international roaming in supported countries and territories. While roaming, Customers may use data, make calls and send messages subject to the Customer’s plan, local-network availability and applicable restrictions. Current roaming destinations and plan coverage should be checked at paradisemobile.bm/roaming before travelling.
Data Usage and Speeds. Paradise Mobile generally provides high-speed roaming data where available. Depending on the Customer’s plan, speeds may be reduced after the applicable roaming-data allowance has been reached during a billing cycle.
Network Availability. Roaming relies on third-party carrier networks. Coverage, speed, features and service quality may vary by destination and local network conditions.
Roaming Usage. Roaming is intended for temporary international travel. Excessive, extended or permanent roaming may result in restrictions, reprioritization or suspension in accordance with the Fair Usage Policy in Section 9 and, where applicable, the Acceptable Use Policy.
Changes in Service. Paradise may change roaming destinations, features and pricing in accordance with this Agreement and applicable law. Customers should review current roaming information before travelling.
Roaming works through partner networks, so availability and performance vary by country. Your plan may also have a high-speed roaming allowance. Roaming is for travel, not permanent use abroad, and Section 9 explains the fair-usage rules that apply.
9. Throttling and Responsible Use Policy
This Section 9 constitutes Paradise’s Fair Usage Policy (“FUP”).
The Services are intended for the Customer’s own personal, domestic and residential use unless Paradise expressly agrees otherwise. The Customer shall not resell the Services or make them available for the benefit of an unauthorized person or third party.
Unlimited Services are designed for normal personal usage and remain subject to reasonable network management.
Where a Customer’s usage under an unlimited Paradise plan is not consistent with typical residential customer usage and exceeds either:
i) six hundred (600) GB of data; or
ii) five thousand (5,000) minutes,
during one (1) calendar month, Paradise reserves the right, acting reasonably and where appropriate, to contact the Customer, manage or reprioritize network traffic, restrict or reduce speeds, and/or transition the Customer to an alternative Services plan.
Paradise may implement reasonable throttling, traffic-management or reprioritization measures where necessary to protect network integrity, manage congestion, maintain service quality or ensure fair access to network resources among Customers.
Roaming Services are intended for temporary international travel. Permanent roaming is prohibited. Paradise may monitor extended international usage and may restrict, reprioritize or suspend roaming or other Services where usage indicates permanent or excessive roaming.
Any action taken under this Fair Usage Policy will be proportionate to the relevant usage or network-management requirement and subject to applicable law and the terms of this Agreement.
Our unlimited plans are designed for normal personal use. They aren’t intended for resale, permanent roaming or unusually extreme usage.
If an unlimited-plan customer uses more than 600 GB of data or 5,000 minutes in a month and that usage is outside normal residential patterns, we may contact them and take reasonable steps such as managing traffic, reducing speeds or moving them to a more appropriate plan.
We may also manage network traffic when necessary to keep the network reliable and fair for everyone.
This Section 9 is the Paradise Mobile Fair Usage Policy.
8. Access and Use of Services
Access to and use of Paradise Services is subject to the Customer’s compliance with:
i) the Acceptable Use Policy in Section 7 of the Terms and Conditions; and
ii) the Fair Usage Policy in Section 9 of this Service Agreement.
Where the requirements of the Acceptable Use Policy and Fair Usage Policy address different aspects of the Customer’s use of the Services, both shall apply.
When you use Paradise Services, you agree to follow our Acceptable Use Policy and our Fair Usage Policy. Our Fair Usage Policy is Section 9 immediately below.
7. eSIMs
A Paradise eSIM provides the Customer with access to the Paradise network and Services.
Existing Paradise Customers are responsible for transferring, storing or backing up data stored on a physical SIM before converting to an eSIM. Paradise shall not be responsible for data lost, corrupted or damaged during the transfer.
Existing Customers shall retain their phone number during the transfer. New Customers shall be issued a mobile number.
Paradise reserves the right to discontinue and reassign a Customer’s phone number where the number has been terminated by Paradise or the Customer and remains terminated for three (3) months or more.
Back up anything you need before changing from a physical SIM to an eSIM. Existing customers generally keep their number; new customers receive a new one.
6. Post Paid Service Plans
Postpaid plans are Services that include monthly allotments or allowances for local voice, messaging and/or data services (“Postpaid Services”).
Metered plans, such as the Essentials Plan, may include unmetered calling to and from local Bermuda phone numbers; unmetered SMS to and from other Paradise numbers; voicemail; call forwarding; call waiting; group calling; call display; and a specified amount of full-speed mobile data, after which speeds may be reduced until the end of the applicable plan month.
Unlimited plans, such as the Data Freedom Plan, may include the same collection of Services except that mobile data is unmetered, subject to the Fair Usage Policy in Section 9.
Calls to 900 numbers, directory assistance, operator services, toll-free calling services, commercial facsimile services, roaming and other specified services may not be included in metered or unlimited plans.
Messages or other activity generated by devices using data services on Paradise networks, including tablets, laptops and smart watches, shall be treated as data usage.
Where the Customer’s device is not supplied by Paradise, it may be locked to another network and the Customer may need assistance from the previous network provider or device manufacturer to unlock it.
Paradise does not guarantee that all devices will be fully compatible with the Services. Current device compatibility information should be checked before activation.
Your plan determines what calls, messages and data are included. Unlimited data is still subject to the Fair Usage Policy in Section 9. Device compatibility can vary, particularly for phones not supplied by Paradise.
5. Right to Cancel
The Customer has the right to cancel this Agreement within fourteen (14) calendar days without giving a reason (the “Cancellation Period”).
The Cancellation Period expires fourteen (14) calendar days after the later of:
i) the date the Services commence; or
ii) the date Paradise accepts the Customer’s Order Form.
To exercise the right to cancel, the Customer must notify Paradise in writing before the end of the Cancellation Period.
Following a valid cancellation, Paradise shall reimburse the Customer for payments received from the Customer using the original payment method no later than fourteen (14) Business Days after receipt of the cancellation notice, subject to any amounts properly chargeable for Services already provided and applicable law.
You have 14 days to cancel, starting from whichever comes later: when your Services begin or when we accept your Order Form. Tell us in writing before that period ends.
4. Term
The Agreement shall commence on the Effective Date and shall continue unless terminated in accordance with Section 15 or Section 15A, where applicable.
Commencement of this Agreement is subject to the Customer passing applicable credit checks. The Customer consents to the collection and disclosure of the Customer’s credit and payment history with credit grantors for this purpose.
Paradise may carry out subsequent searches for risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies while this Agreement remains in effect.
Your Agreement starts on the Effective Date and continues until it is terminated under this Agreement. We may carry out credit and fraud-prevention checks where appropriate.
3. Definitions
The following definitions apply to this Agreement:
Acceptable Use Policy or AUP means Paradise’s Acceptable Use Policy contained in Section 7 of the Terms and Conditions available on the Terms tab at paradisemobile.bm/service-terms.
Agreement has the meaning given above.
Business Day means a day other than a Saturday, Sunday or public holiday in Bermuda on which banks in Bermuda are open for business.
Business Hours means 9:00 AM to 5:00 PM Atlantic time, Monday to Friday, on a day that is not a public holiday in Bermuda.
Customer means the party identified as the Customer on the Order Form.
Effective Date means the earlier of:
i) the date Paradise accepts the Customer’s Order Form; or
ii) the date Paradise begins providing Services in respect of that Order Form.
Fair Usage Policy or FUP means the fair usage requirements contained in Section 9 of this Service Agreement.
Force Majeure Event means any circumstance not within a party’s reasonable control, including without limitation acts of God; flood; drought; earthquake or other natural disaster; epidemic or pandemic; terrorist attack; civil war; civil commotion or riots; war, threat of or preparation for war; armed conflict; sanctions; embargo; breaking off of diplomatic relations; nuclear, chemical or biological contamination; sonic boom; any law or action taken by a government or public authority, including an export or import restriction, quota or prohibition, or failure to grant a necessary licence or consent; collapse of buildings; fire; explosion; accident; labour or trade dispute; strikes; industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service.
Intellectual Property Rights means patents, rights to inventions, copyright and related rights, trademarks and service marks, business names and domain names, rights in get-up, goodwill, rights to sue for passing off, design rights, rights in computer software, database rights, rights to use and protect confidential information, including know-how and trade secrets, and all other intellectual property rights, whether registered or unregistered, including applications, renewals, extensions and rights of priority.
Misconduct means any conduct by the Customer or another user of the Customer’s Services that includes, without limitation: conduct that violates this Agreement or the Acceptable Use Policy; abusive, threatening or unreasonable conduct towards Paradise employees or representatives; abusive, fraudulent or unlawful use of the Services; providing false or misleading information; infringement of intellectual property rights or privacy rights; generation of spam or abusive messaging or calling; publication of threatening, offensive or illegal materials; unauthorized resale of Services; unauthorized access to Paradise networks or equipment; or use of a Paradise SIM or Services for unauthorized commercial gain.
Order Form means a document provided to the Customer describing the Services to be provided by Paradise, the applicable charges and any other related matters.
Privacy Policy means Paradise’s Privacy Policy available on the Privacy tab at paradisemobile.bm/service-terms.
Services means the mobile phone, network and related services described on the Order Form and provided by Paradise to the Customer.
Voluntary Suspension means a temporary suspension of an eligible subscription requested by the Customer in accordance with Section 15A.
These definitions explain some of the terms used throughout your Agreement. Importantly, our Fair Usage Policy is Section 9 of this Service Agreement, and our Acceptable Use Policy is Section 7 of the Terms and Conditions.
2. Company Information
Paradise Mobile Ltd. is a limited company registered in Bermuda under Registration No. 55369, with its registered office at Sofia House, 3rd Floor, 48 Church Street, Hamilton, HM 12 Bermuda.
The Customer may contact Paradise by:
- Emailing support@help.paradisemobile.bm;
- Visiting www.paradisemobile.bm/support; or
- Calling +1 (441) 900 9000.
Paradise may be contacted between 8:00 AM and 5:00 PM Monday to Friday and between 9:00 AM and 3:00 PM on weekends.
This section tells you who we are and how to contact us.
1. Agreement
This Agreement and any other related documents shall be sent to the Customer email address listed on the Order Form after the Agreement has been entered into by the parties.
The Customer is responsible for having the technical and other resources necessary to access and print documents sent electronically by Paradise.
The Customer must notify Paradise within forty-eight (48) hours of entering into this Agreement if the Customer has not received an email containing the Agreement and any related documents.
If the Customer does not notify Paradise within forty-eight (48) hours, the Customer will be deemed to have received the relevant documents. Paradise shall not be liable for documents not received where the Customer has not reported the issue in accordance with this Section 1. Paradise does not guarantee that email is a reliable or secure method of communication or document transfer.
Welcome to Paradise Mobile. Your Agreement consists of your Order Form and this Service Agreement. We’ll send your agreement documents to the email address you provide. If you don’t receive them, please tell us within 48 hours.
Terms and Conditions
These Terms and Conditions (these "Terms") was last updated on and is effective as of Wednesday, August 19th 2026.
These Terms govern use of Paradise Mobile Ltd.’s (“Paradise”, “we”, “us” or “our”) website and Services.
Please read these Terms carefully. By accessing our website or using our Services, you agree to these Terms to the extent they apply to you.
Certain Services are also governed by an applicable Service Agreement and Order Form. Where a Service Agreement contains service-specific terms, including the Fair Usage Policy and provisions governing suspension or termination of a subscription, those provisions shall apply to the relevant Services.
We may amend these Terms from time to time in accordance with Section 21 and applicable law. You should review these Terms periodically.
Terms and Conditions
In plain language
Legal texts explained Paradise-style below each section...
25. Contact Us
Questions, comments and requests regarding these Terms should be addressed to Paradise’s Customer Service team using the contact details published at paradisemobile.bm/support.
Where email contact regarding these Terms is required, correspondence may be sent to bermuda.privacy@paradisemobile.com using the word “Terms” in the subject line, unless Paradise publishes a replacement contact address.
Contact us at bermuda.privacy@paradisemobile.com if you have questions about these Terms.
24. Billing and payment Terms
Advance Payment Requirement
Effective June 1, 2025, all new and additional mobile lines are subject to a “Pay in Advance” model. Customers must pay one (1) full month of applicable service fees in advance before service activation.
Existing Customers
This requirement does not apply solely because a Customer has a subscription initiated before June 1, 2025. It may apply where an existing Customer adds a new line or makes another service change to which the advance-payment requirement applies.
Service Activation
Paradise reserves the right to delay or deny activation of a new or additional line pending receipt of the required advance payment.
Non-Payment
Failure to make a required advance payment may result in non-activation or cancellation of the pending subscription.
Refunds
Advance payments are non-refundable except where required by law, required by the applicable Service Agreement, or where Paradise fails to deliver the Services for which the advance payment was made.
If you sign up for a new mobile line or add another line, you may need to pay the first month before we activate it. Existing lines started before June 1, 2025 aren’t affected solely because of this requirement.
23. Miscellaneous -Termination of Account
Paradise may restrict, suspend or terminate access to this website or an online account where reasonably necessary because of:
i) extended inactivity;
ii) a material violation of these Terms;
iii) fraudulent, harassing, abusive or illegal behaviour;
iv) conduct harmful to other users, third parties, Paradise systems or Paradise’s legitimate business interests; or
v) security, legal or regulatory requirements.
Paradise may investigate suspected violations and cooperate with lawful requests from law-enforcement agencies or courts.
Termination of a website account does not extinguish obligations that, by their nature, are intended to survive termination.
Termination, voluntary suspension or resumption of mobile or other paid Services shall be governed by the applicable Service Agreement rather than solely by this Section 23.
We may close or restrict a website account for serious misuse, fraud, harmful behaviour or security reasons. Suspension and termination of your mobile service are governed by your Service Agreement.
22. Miscellaneous - Force Majeure
Neither party shall be liable for delay or failure in performance to the extent caused by events outside that party’s reasonable control, including natural disasters, acts of government, war, terrorism, epidemics, major infrastructure failures or other comparable events.
Where a more specific Force Majeure provision applies under a Service Agreement, that provision shall govern the applicable Services.
Neither side is responsible for delays genuinely caused by major events outside their reasonable control.
21. Miscellaneous - Amendments
Paradise may amend, update or modify these Terms where reasonably necessary to maintain Services, respond to operational requirements, comply with legal or regulatory obligations or otherwise update the contractual terms governing the website or Services.
Paradise shall provide any notice of a material change required by the applicable Service Agreement or law.
Changes shall take effect on the date stated in the updated Terms or applicable notice.
Where applicable law gives a Customer the right to reject a material change or terminate affected Services, that right will continue to apply.
We may need to update these Terms. If a change requires notice or gives you a legal right to cancel, we’ll follow those requirements.
20. Miscellaneous - Waiver
If a party does not immediately exercise or enforce a right or remedy following a breach of these Terms, that shall not by itself constitute a waiver of the right or remedy.
A waiver in one situation does not automatically waive rights in a later situation.
If we don’t enforce a right immediately, that doesn’t mean we give up the right permanently.
19. Miscellaneous - Entire Agreement
To the extent applicable to the relevant Services, the agreement between Paradise and the Customer consists of the documents expressly incorporated into the Customer’s contractual arrangements, which may include:
i) the applicable Order Form;
ii) the Service Agreement;
iii) these Terms and Conditions;
iv) the Acceptable Use Policy contained in Section 7 of these Terms;
v) the Fair Usage Policy contained in Section 9 of the Service Agreement; and
vi) any other document expressly identified in the Order Form or Service Agreement as forming part of the Customer’s agreement.
The Privacy Policy describes Paradise’s processing of Personal Data and applies as provided in that policy and applicable law.
The applicable contractual documents supersede prior or contemporaneous agreements, communications and proposals concerning the same subject matter to the extent provided by law.
Any ambiguity shall be interpreted in accordance with applicable principles of contract interpretation and shall not automatically be construed against a party solely because that party drafted the provision.
Your agreement is made up of the documents that are actually named as part of your Paradise contract. We don’t rely on vague references to unidentified “other policies.”
The AUP is Section 7 here. The Fair Usage Policy is Section 9 of the Service Agreement.
18. Miscellaneous - Severability
If a provision or part of a provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable where possible.
If modification is not possible, the affected provision or part shall be treated as deleted without affecting the validity of the remaining Terms.
Where appropriate, the parties shall act in good faith to preserve the intended commercial effect of the affected provision as closely as legally possible.
If one part of these Terms can’t legally be enforced, the rest still applies.
17. Disputes
If a dispute arises between you and Paradise, we encourage you to contact us first so that we can try to resolve it.
If the dispute is not resolved after first contact, formal notices relating to the dispute should be sent in accordance with Section 16.
Where appropriate, the parties may consider alternative dispute-resolution procedures such as mediation or arbitration as alternatives to litigation, subject to agreement between the parties and the laws of Bermuda.
Unless otherwise agreed or required by law, alternative dispute resolution shall take place in Bermuda.
Talk to us first if something goes wrong. If we can’t resolve it informally, this section explains what happens next.
16. Notices
Formal legal notices relating to these Terms shall be sent in writing using the contact information provided in Section 25 (Contact Us) or such other address as Paradise may designate for formal legal notices.
Where notice is validly sent by email, it shall be deemed delivered forty-eight (48) hours after sending unless the sending party is notified that the email address is invalid or delivery was unsuccessful.
Any notice requirements in an applicable Service Agreement shall continue to apply to notices under that Agreement.
Formal notices should use the contact details in Section 25. Your Service Agreement may contain additional notice requirements for your mobile Services.
15. Governing Law and Jurisdiction
These Terms and any dispute or claim arising from or relating to them shall be governed by the laws of Bermuda.
Subject to any dispute-resolution procedure in an applicable Service Agreement and any rights that cannot legally be waived, the courts of Bermuda shall have jurisdiction over disputes arising under these Terms.
Bermuda law governs these Terms, and disputes will generally be dealt with in Bermuda.
14. Eligibility
To use Services that require a binding contractual commitment, you must be at least eighteen (18) years old and legally capable of entering into the applicable agreement, unless otherwise permitted by law.
You are responsible for providing accurate eligibility information.
You generally need to be 18 and legally able to enter into a contract to sign up for Paradise Services.
13. Links To Third Party Content
This website may contain links to websites, products or services operated by third parties.
Paradise does not control third-party websites and is not responsible for their content, availability, payment processing, privacy practices, goods or services.
The inclusion of a third-party link does not, by itself, constitute an endorsement.
Use of third-party websites is subject to the third party’s own terms and privacy practices.
If you follow a link to another company’s website, their rules and privacy practices apply. We aren’t responsible for sites we don’t control.
12. Limitation of Liability
To the fullest extent permitted by law, Paradise shall not be responsible for losses arising solely from website errors, interruptions, communications failures, unauthorised access or technical problems where Paradise has exercised the level of care required by applicable law and the relevant agreement.
Paradise shall not be liable for indirect, incidental, special, punitive or consequential damages to the extent such liability may lawfully be excluded.
Any limitation of liability in these Terms is subject to applicable law and shall not exclude or limit liability that cannot legally be excluded or limited.
Where a separate Service Agreement contains a specific limitation-of-liability provision applicable to a Customer’s Services, that provision shall apply to those Services.
There are limits on what Paradise can be held responsible for, but those limits never override rights or liabilities that the law says cannot be excluded.
11. Disclaimer Of Warranty
To the fullest extent permitted by applicable law, the website, website content and Services are provided subject to the warranties and service commitments expressly stated in the applicable Service Agreement, Order Form and these Terms.
Except for warranties or rights that cannot lawfully be excluded, Paradise does not warrant that the website will always be uninterrupted, error-free or completely secure or that all general website information will always be accurate, complete or current.
Nothing in these Terms excludes statutory warranties, consumer rights or other protections that cannot legally be excluded.
We don’t promise that the website will always work perfectly, but these Terms don’t remove rights or protections you have under applicable law or your Service Agreement.
10. Indemnification
To the extent permitted by law, you are responsible for your conduct when using this website and Services.
You agree to indemnify, defend and hold Paradise harmless from claims, losses, expenses, damages and reasonable legal costs arising directly from your unlawful misuse of the website or your material breach of these Terms, except to the extent such loss is caused by Paradise or cannot lawfully be subject to indemnification.
You’re responsible for losses you unlawfully cause through misuse of the website or a serious breach of these Terms, subject to applicable law.
9. Intellectual Property Rights
“Intellectual Property Rights” includes rights arising under patent, copyright, moral-rights, trade-secret, trademark, unfair-competition, publicity, privacy and other proprietary-rights laws, together with applications, renewals, extensions, restorations and reinstatements of those rights.
Unless otherwise stated, material and content on this website, including images, illustrations, text, graphics, logos, icons, audio, digital downloads, data compilations and software, is owned by or licensed to Paradise and is protected by applicable intellectual-property laws.
You shall not copy, reproduce, republish, upload, transmit, distribute, modify or commercially exploit protected material except with Paradise’s prior written consent or where applicable law expressly permits such use.
The website and its content belong to Paradise or our licensors. Don’t copy or commercially use protected material without permission unless the law allows it.
8. Privacy and Cookies
Paradise processes Personal Data in accordance with its Privacy Policy, available on the Privacy tab at paradisemobile.bm/service-terms, and applicable privacy law.
The Privacy Policy explains how Paradise collects, uses, stores, shares and protects Personal Data, as well as the choices and rights available to individuals.
Information concerning cookies and similar technologies is also contained in the Privacy Policy.
Where marketing communications are sent, Customers may exercise applicable unsubscribe or opt-out rights in accordance with the Privacy Policy and applicable law.
Our Privacy Policy explains what information we collect, how we use it and how cookies and similar technologies work. It’s available under the Privacy tab.
7. Acceptable Use Policy
This Section 7 constitutes Paradise’s Acceptable Use Policy (“AUP”).
Customers using Paradise Services must comply with applicable laws and regulations and must not use the Services for illegal, fraudulent, abusive, harmful or unauthorised purposes.
Without limiting the rest of these Terms, prohibited activity includes:
i) unlawful use of the Services;
ii) attempts to gain unauthorised access to networks, systems or accounts;
iii) network-security attacks, malicious traffic or distribution of malware;
iv) conduct that violates another person’s privacy or intellectual-property rights;
v) fraudulent, threatening, harassing or abusive calling or messaging;
vi) generation or distribution of spam or other unsolicited communications;
vii) distribution of unlawful or harmful content;
viii) unauthorised resale or commercial exploitation of Services; and
ix) use of the Services in a way designed to interfere with or damage Paradise networks or Services.
Network-management measures relating to excessive usage, throttling, traffic management, reprioritization and permanent roaming are governed by the Fair Usage Policy in Section 9 of the applicable Service Agreement.
Customers may report suspected AUP violations to Paradise Customer Support.
A material violation of this AUP may result in restriction, suspension or termination of Services in accordance with the applicable Service Agreement and law.
Paradise may modify this AUP in accordance with Section 21 and applicable law.
Our AUP sets the basic rules for responsible use: don’t use Paradise Services illegally, fraudulently, abusively or in ways that damage networks or other people.
Rules about unusually high usage, network management and permanent roaming are not a separate policy here. They are contained in Section 9 of the Service Agreement — the Fair Usage Policy.
6. Reserved
This Section is intentionally reserved.
This Section is intentionally reserved.
5. Modifications and Price of Services
Paradise may change the prices of Services in accordance with the applicable Service Agreement, Order Form, these Terms and applicable law.
Paradise may modify or discontinue Services or parts of Services by providing any notice required under the Customer’s applicable agreement or by law.
Where a modification constitutes a material change that gives the Customer a right to terminate Services without penalty under applicable law or the Customer’s agreement, that right shall apply.
Paradise shall not be liable solely because a Service displayed on the website is modified, suspended or discontinued, except to the extent liability arises under the Customer’s applicable agreement or law.
New mobile subscriptions and additional lines may also be subject to the advance-payment requirements in Section 24.
Services and prices can change, but we’ll follow the notice and cancellation requirements that apply to your agreement and the law.
4. Use Of The Platform and Services
You may use this website and our Services only for lawful purposes and in accordance with these Terms.
You agree not to use the website or Services:
i) in violation of applicable national or international law or regulation;
ii) to exploit, harm or attempt to harm another person;
iii) to send or facilitate unsolicited advertising, spam calls, chain letters, junk mail or similar communications;
iv) in a way that infringes another person’s rights or is illegal, threatening, fraudulent or harmful;
v) to introduce viruses, Trojan horses, worms, logic bombs or other malicious or technologically harmful material;
vi) to gain unauthorised access to or interfere with the website, Services, servers, computers, databases or networks;
vii) to damage, falsify or deliberately undermine the reputation, security or operation of the Services; or
viii) to reverse engineer, decompile or disassemble any part of the website except to the extent expressly permitted by applicable law.
New mobile Services and additional lines may be subject to the advance-payment requirements in Section 24.
Don’t use Paradise to break the law, harm someone, spam people, introduce malware, hack systems or interfere with our Services. New lines may also require first-month payment before activation.
3. Accuracy, Completeness, and Timeliness Of Information
We aim to provide useful and accurate information but do not guarantee that all information made available on this website will always be complete, current or error-free.
Website material may be provided for general information and should not be relied upon where more specific contractual, legal, financial or other authoritative information applies.
We may update or modify website content from time to time.
We try to keep the website accurate and current, but mistakes or outdated information can happen. Your Service Agreement, Order Form and other applicable contractual documents take priority over general website information where relevant.
2. Use Of The Website And Our Services
We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use this website and our Services for lawful personal and non-commercial purposes, except where Paradise has expressly authorised another use.
You shall not use the website or Services for any illegal or unauthorised purpose, including violating applicable laws or regulations, infringing the rights of others or interfering with the operation, security or availability of the website or Services.
You shall not upload, post or transmit material that is unlawful, harmful, defamatory, obscene or otherwise prohibited by applicable law or these Terms.
You shall not attempt to gain unauthorised access to accounts, systems or networks or use any device, software or process to interfere with the proper functioning or security of the website or Services.
Paradise may monitor use of the website and Services as permitted by law and may restrict or terminate access where these Terms or applicable law have been materially breached.
Use our website and Services legally and responsibly. Don’t hack, disrupt, misuse or harm our systems, Services or other people.
1. Agreement to Terms
By accessing this website and/or using our Services, you agree to these Terms and any valid amendments made in accordance with these Terms.
You acknowledge that you have read and understood these Terms and that they constitute a binding legal agreement between you and Paradise where applicable.
If you do not agree to these Terms, you should not use this website or Services to which these Terms apply.
If you access or use this website or Services on behalf of a company, employer or other legal entity, you represent that you have authority to bind that entity to these Terms.
If you use our website or Services, these rules apply. If you’re acting for a business or another organisation, you must have authority to agree on its behalf.
Privacy Policy
This Privacy Policy (this “Policy”) was last updated on and is effective as of Thu, Jul 4th 2024.
Paradise Mobile Ltd, and any other associated companies and entities (“we”/”us”/”our”) are committed to respecting and protecting your privacy. This Policy explains how we collect, use, share, or otherwise process Personal Data you provide when using our Services and website, or otherwise communicating with us. Please read this policy in conjunction with our Terms and Conditions.
“Personal Data” as used in this Policy means information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to a specific natural person. It does not include information that is considered anonymous, de-identified, or aggregated.
Privacy Policy
In plain language
Legal texts explained Paradise-style below each section...
17. Changes To This Policy
We may amend this Policy from time to time. We encourage you to periodically review this Policy to be informed of how we are committed to protecting your information and providing you with improved Services. Our current Policy applies to all information that we have about you when we provide Services to you. If we make any material changes in the way we collect, use, and/or share Personal Data that you have provided, we will notify you by posting notice of the changes conspicuously on the Paradise Mobile website. Your continued use of the www.paradisemobile.bm website and/or Service/s signifies your agreement with the terms of this Policy and any such changes. This Policy was last reviewed on July 4th 2024.
Changes to this policy will be posted on our website. You are responsible for reviewing any changes that we make. Your continued use of our website indicates your acceptance of these changes.
16. How to Contact Us
Our Privacy Officer is responsible for overseeing how we use your personal data and monitoring our compliance with relevant data protection laws. Questions, comments and requests regarding this Policy should be addressed to our Privacy Officer, by emailing bermuda.privacy@paradisemobile.com and using the word ‘Privacy’ in the subject line.
Contact us at bermuda.privacy@paradisemobile.com with any questions.
15. Children’s Privacy
We do not knowingly collect Personal Data of children under the age of eighteen (18). If you become aware that a child has provided us with Personal Data without parental consent, please contact us using the contact details in clause 16. If we become aware that we have collected Personal Data from children, we will take steps to remove that information from our servers as soon as reasonably practicable.
Our Services are for people over the age of 18. We don't knowingly collect personal information from those under the age of 18. If a child provides us with their data without parental consent, please contact us. We may remove collected data from our servers.
14. Notification of Data Breach
Where there has been a Personal Data breach, we will notify you without undue delay after becoming aware of the Personal Data breach. We will take appropriate measures to address the Personal Data breach, including measures to investigate, mitigate and remediate any adverse effects resulting from the breach. The notification will be made via email to the email address provided by you on the Service Agreement and will contain the following information: - a description of the nature of the breach; - the likely consequences of said breach; and - measures taken or proposed to address the breach. The obligation to report or respond to a Personal Data breach is not and will not be construed as an acknowledgement by us of any fault or liability with respect to that breach.
We will notify you if there has been a breach involving your information. We will also take appropriate steps to investigate, mitigate and resolve any effects resulting from that breach. We do not accept fault or liability for any breaches we report.
13. Confidentiality
We treat all Personal Data as confidential. We will not disclose Personal Data to any third party except: - as necessary to provide the Services; - required by applicable law or a valid and binding order of a governmental body (such as a court order); or - the relevant information is already in the public domain. If a governmental body demands that we disclose Personal Data, we will attempt to redirect the governmental body to request that data directly from you. As part of this effort, we may provide your basic contact information to the governmental body. If we are compelled to disclose Personal Data to a governmental body, then we will provide you with reasonable notice of the demand to allow you to seek appropriate remedies, unless you are legally prohibited from doing so. We will take reasonable steps to ensure any employee, agent or contractor who may have access to the Personal Data does so on a need to know / access the Personal Data basis and are familiar with Data Protection Laws relevant to their scope of work, have signed and are bound by an adequate confidentiality agreement and/or are under any other binding obligation of confidentiality.
We treat your information as confidential. This means that we won’t share it with third parties without your consent unless it is necessary, required by law or already known publicly. If a governmental body asks us to disclose your information, we will redirect their request to you. If we have to disclose your information, we will let you know.
12. Sharing Your Information
We may share your Personal Data with carefully selected third parties, but only in accordance with Data Protection Laws. This may include service providers, support services, joint event hosts and organizations such as Thales, Persona, GMS, Zendesk, Mavenir, Amazon Cloud, First Atlantic Commerce and Equifax, and any affiliates that help us to market our Services and third parties instructed to enable us to fulfill our contractual obligations to our customers in the course of business. All third parties will be contractually required to adhere to the security requirements described in clause 7 of this Policy, and any other requirements imposed by the Data Protection Laws. We will not share your Personal Data to third parties located overseas.
We may share your information with third party advertisers, affiliates and business partners but will always do so in line with relevant data protection laws.
11. Making a complaint
Should you wish to complain about our use of your Personal Data, please contact our Privacy Officer using the contact details in clause 16. We will investigate all complaints received and will endeavor to respond to all complaints promptly. You may also complain about our use of Personal Data to the Privacy Commissioner. For further information on your rights and the complaints process, please contact the Office of the Privacy Commissioner.
To place complaints about our handling of your information, email us. Please provide details, and we'll take appropriate action. You may also file a complaint with the Commissioner.
10. Exercising your rights
Should you wish to exercise any of your rights, please contact our Privacy Officer using the contact details in clause 16. We will respond to any request in relation to Personal Data held under PIPA within forty five (45) calendar days, unless an extension is granted under the legislation. If an extension is applied to your request, we will inform you of the reason for extension and the time in which you can expect our response. To protect your rights, we may ask you to verify your identity before responding to such requests. We may charge a reasonable fee to provide your Personal Data, but we will not charge a fee to make a correction. We will advise you of any applicable fees before processing your request. If we refuse your request, we will inform you of our reason for refusal and your right to make a complaint to the Privacy Commissioner.
To exercise your rights, please contact us. We respond within 45 days and may charge a fee. We may require you to prove your identity before responding to your request. There may be fees associated with processing your request but we will let you know if there is. We will provide any reasons for refusal.
9. Your Rights
You have certain data protection rights under the Personal Information Protection Act (PIPA) 2016. In certain circumstances, you have the right to: - Request access to your Personal Data that is in our custody or control, subject to some exceptions. We may disclose your Personal Data with redactions where it contains confidential information about our business, or a third party; - Request information about our use of your Personal Data and how we share it outside of our organization; - Request the correction of your Personal Data. You have the right to have inaccurate Personal Data rectified, or completed if it is incomplete; - Request to cease, or not to begin, using your Personal Data; - Request erasure or destruction of your Personal Data, subject to certain exceptions under local law, or otherwise object to our processing of your Personal Data.
You can access your information with some exceptions. You may request the correction of or details of the use/disclosure of your information.
8. Retention of information
We will only keep your Personal Data on our systems for as long as is reasonable and necessary to provide Services to you in accordance with our Service Agreement. We may keep your Personal Data for longer than our stated retention period if we are required to do so to satisfy legal, regulatory, or technical obligations.
We keep your information as long as needed for the purposes stated in this policy. We may retain it longer if required by law or to protect our vital interests.
7. Protection of Information - Security Measures
We’ve implemented appropriate safeguards to protect the Personal Data we collect and store from unauthorized access, use and misuse, modification or disclosure, destruction or loss. In assessing the appropriate security requirements, we will take into account the nature, scope, context, purpose and risk of processing the Personal Data and, the likelihood and severity of harm threatened by a breach. We will evaluate our measures on an ongoing basis and improve or supplement measures in order to maintain compliance with relevant security requirements.
We take looking after your Personal Data very seriously. We will maintain certain security measures to protect your information. Measures used will depend on the sensitivity of the information. We will also regularly test and improve these measures.
6. Cookie Policy
Our website, apps and other digital services use cookies to identify users of our Services, enhance user experience, track navigation, gather demographic information about users and understand user engagement and where applicable, to recommend content that may be of interest to you. To do this, we use third party tracking services like Google Analytics and Google Tag Manager. Our website, apps and other Services may also include web beacons or pixels to count user visits to pages, track activity over time and across different websites, determine user interaction with our emails and identify cookies or collect any other information that may be associated with your browser, IP address or device. You can accept or decline cookies. Restricting the use of cookies on your device may prevent our website, apps or other Services from operating properly on your device.
We use cookies, pixels, and third party tracking to identify users, improve their experience, track website navigation and collect demographic data. You can refuse or delete cookies in your browser.
5. Abandoned Cart Emails
If you begin a purchase on our website but do not complete it, we may send you an abandoned cart email to remind you of the items left in your cart. This email will be sent within forty-eight (48) hours and will include a link back to your shopping cart, where you can complete your purchase. You can opt out of these emails at any time by clicking the unsubscribe link at the bottom of any abandoned cart email.
We may send you emails to remind you of items left in your cart and help you to complete your purchase. You can unsubscribe to these emails using the link at the bottom of the email.
4. How We Use the Information We Collect
We will rely on the following legal bases under the Data Protection Laws for processing your Personal Data: - where you have consented to the processing of your Personal Data; - performance of, or entry into, a contract; - compliance with any other professional, legal and regulatory obligations which we are subject to; - it is necessary in order to collect a debt owed to us, or to repay you money owed by us; we have legitimate interest in doing so as a telecommunications service provider; - where it is reasonable for the establishment, exercise or defense of legal claims. We may use your Personal Data for the following purposes: - to complete our contractual obligations to you, or otherwise taking steps to operate, provide, develop and improve the Services we provide to you in the course of business; - to manage our relationship with you (and/or your business), including by maintaining our database of customers and other third parties for administration, accounting and relationship management purposes; - to revise, modify and update existing Services and develop new services; - to send you technical notices, updates, security alerts and support and administrative messages when needed; - respond to any comments, questions and requests you may submit to our customer service representatives through email address or telephone; - to send you email or postal correspondence about our Services, offers, promotions, rewards and events that may be of interest to you using the email and/or postal address which you have provided, where you have given us your consent to do so or we are otherwise able to do so in accordance with applicable Data Protection Laws; - to manage and administer any events hosted or sponsored by us; - to ensure our website, apps and digital content is presented in the most effective manner for you and your device; - to allow you to participate in interactive features on our website, apps and other digital services when you choose to do so; - to customize our website, apps and other digital services according to your interests; - to process and fulfill your purchase orders, including sending you emails to confirm status and shipment of your order; - to administer our website, apps and other digital services and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey responses; - to measure of understand the effect of advertising we send to you and others, and to deliver relevant advertising to you; - to process payments efficiently, facilitating a seamless purchasing experience - to verify your identity from time to time (e.g. when you make a request to exercise your data protection rights in relation to your Personal Data); - to detect, investigate and prevent fraudulent transactions and other illegal activities on our website, apps and other digital services; - to comply with any other professional, legal and regulatory obligations which apply to us or policies or procedures that we have in place; - as we feel is necessary to prevent illegal activity or to protect our interests; - if we are acquired by, or merged with another entity or, if all or substantially all of our assets of business are acquired by another company, or as part of bankruptcy proceedings.
We may process and share your information based on consent, contract fulfillment, legitimate interests or legal obligations. We may use your information for any of the reasons listed.
3. Links to third party websites
Our website, apps or other Services may provide links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for those policies. We do not own or control third party websites, their content or their privacy practices. Please check these policies before you submit any Personal Data to these websites.
Our website links to third party websites whose content and privacy practices we don't control. Review their privacy policies before sharing information. We disclaim any liability for their products/services, don't endorse or recommend them and aren't responsible for their security.
2. Payment information
We use third party services for processing payments made through the course of our business. Our payment processors use multi-layered secure payment gateways and are bound by Data Security Standards (“DSS”), the mandatory compliance standards for all payment service providers, set by the Payment Card Industry (“PCI”). We do not collect or store your payment information. Payment information is provided directly to the third party payment processor, which is governed by their privacy policy and encrypted according to PCI requirements. We use First Atlantic Commerce’s tokenization service in compliance with PCI DSS. Under the credit card tokenization model, encrypted payment data is stored only in a central data vault and non-sensitive tokens replace the credit card values. The token poses no threat to the security of cardholder data if breached, minimizing the risks associated with handling and storing card data. To prevent fraud and manage risk we employ Kount. Kount provides digital fraud detection and prevention solutions and risk mitigation services in compliance with PCI DSS.
For paid products/services, we use third party payment processors who adhere to PCI-DSS standards. We don't store or collect payment card details.
1. Information we collect from you
The Personal Data we collect directly from you, your devices or your activities with your consent: - your name and title; - contact information, including telephone number, postal address and email address; - your profile, transactions and calls such as your Paradise account number, service packages, account status and preferences; - call history/logs, records of domestic calls and online chats with customer service; - interactions with our websites and apps, such as information about your visit, including the the pages you access, how long you spend on each page, navigation paths between pages, page response times, download errors, length of access to certain pages and page interaction information (this information may also be collected when you read our HTML-enabled emails); - information about your shopping cart, such as products added to your shopping cart but not purchased, quantities and preferences; - information about the devices you use to access our website and apps, such as your internet protocol (IP), global positioning system (GPS), mobile station integrated services digital network (MSISDN), unique device IDs, operating system and platforms and browser plug-in types and versions; - interactions with our network which includes performance and diagnostic data about your use of our Services, or your performance information about devices connected to your service package, plan or subscription; - where you have subscribed or responded to our marketing mailings, your communication preferences; - survey responses and feedback; - any other Personal Data we collect in the context of providing Services to you or in the course of operating our business.
We may collect personal information from you to improve and develop our services, including your location and device information. We may collect information about your device, operating system and location when you visit our website or use one of our apps or Services. We may also collect information about your interaction on our website such as the pages you visit.
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