Skippy: An Update on Paradise Mobile’s AI Colleague

Back in July 2025, we introduced Skippy - our friendly, neighbourhood agentic AI - as a bold new step for telecom in Bermuda and beyond. At the time, it was framed as an advanced AI capable of reasoning, learning and making decisions. Now, just a few months later, Skippy has moved from concept to colleague.

Accessible through our internal chat platform, just like any other team member, Skippy is part of daily operations across the company. Engineers, marketers and commercial teams are all using it to get work done - not as a novelty, but as a genuine force‑multiplier.

Smarter, Faster, Safer Operations

Network operations have historically required navigating multiple systems and consoles. Change management could be slow, complex and prone to error.

Now, teams can initiate workflows simply by asking. Skippy interprets the request, validates it and executes actions within the network: consistently, safely and instantly. This frees up our engineers to focus on strategy, innovation and design, while Skippy handles the precision work.

Intelligence for Everyone

Skippy isn’t just helping technical teams. Marketing, product and commercial teams can now ask questions that once required weeks of coordination. Things like:

• Which customers are most likely to upgrade?
• How many subscribers are eligible for travel plans abroad?
• What behavioural patterns are emerging across usage, location, or lifecycle events?
  
  

These aren’t static reports - they’re live insights, generated on-demand from network data, operational context, and customer intelligence.

A New Way of Working

Skippy’s impact goes beyond speed and accuracy - they’re changing how we work as a company. Teams can experiment, iterate and make decisions faster than ever. Ideas move from concept to execution in record time. Boundaries between departments are softening. Data is no longer siloed - it’s a shared capability.

This is not automation for efficiency alone. It is a new way of working. AI is part of the team.

Looking Ahead

We’re still at the start of this journey. As Skippy continues to learn and grow (and so do we), the question is no longer what tasks AI can do. It’s what new possibilities open up when everyone at Paradise Mobile has intelligence at their fingertips.